Great customer service from the Mandarin Oriental (Boston)

Apparently a couple of months ago I reserved a room at the Mandarin Oriental hotel in Boston.  I don’t remember doing it, I don’t have the confirmation email (I keep those fairly religiously), I don’t remember getting any calls or reminders about it.  But apparently I did.

How do I know?  Because I got charged on my credit card for one such night, on the next business day 😉

This was a surprise, to say the least.  Fortunately, the Mandarin Oriental has been exceptionally helpful and they cancelled the charge, refunding me the money.  Needless to stay, next time I need a hotel in town, I will stay there, out of recognition of excellent service.

Well-done, Mandarin Oriental Boston, and thanks!

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